Privacy Policy

01Scope of this policy

This policy explains how information is handled when the DiazMedicare website is visited, a form is submitted or a message is sent about Medicare coverage. Using the site means accepting the practices described on this page.

02Information that is collected

Information reaches this site in two ways. Some of it is entered directly on a form, and some of it is recorded automatically by the systems that keep the site running.

• Details entered on a form, such as a name, an email address, a phone number and the notes written into a message.
• Medicare related context shared voluntarily, such as the prescriptions being filled or the providers worth keeping.
• Technical records created by a visit, including browser type, device type, approximate region and the pages opened.
• Account details created at sign up, limited to what is needed to identify a returning visitor.

03How information is used

Information is used to answer the question that was asked and to keep the site working as expected.

• Preparing a reply to a message or a request for Medicare plan information.
• Gathering coverage options that match the situation described on a form.
• Sending service messages tied to an active request, such as an update or a reminder about a sign up window.
• Sending promotional messages about Medicare plans where separate permission has been given.
• Keeping the site secure, spotting misuse and improving how the pages read.

04Consent for messages

Permission for service messages and permission for marketing messages are given separately at sign up, and neither one is a condition of receiving guidance. Permission can be withdrawn at any time by replying STOP to a text message, and replying HELP returns support information. Standard message and data rates may apply, and message frequency can vary.

05Sharing with others

Information is shared only where it is needed to deliver what was requested or where the law requires it.

• Service providers that host the site, deliver email or send text messages on request.
• Insurance carriers or plan administrators, where a request cannot be answered without passing on the relevant details.
• Authorities or regulators, where disclosure is required by law or needed to protect the rights and safety of others.

06Cookies and similar tools

Small files may be placed on a device to remember preferences, keep a session open and understand which pages are read most. Browser settings can block or remove these files, though some parts of the site may behave differently once that happens.

07Keeping information secure

Reasonable technical and organisational safeguards are used to protect information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so absolute protection cannot be promised.

08How long information is kept

Information is kept for as long as it is needed to answer a request, maintain an account or meet a legal or record keeping obligation. Once none of those reasons apply, the information is removed or made anonymous.

09Choices available

Several choices are available over the information held.

• Ask for a copy of the information held about an account or a submitted request.
• Ask for a correction where a detail is wrong or out of date.
• Ask for removal of information that is no longer needed for an active request.
• Withdraw permission for marketing messages while keeping an active request open.

10Information about children

This site is meant for adults who are exploring Medicare coverage. It is not directed at children, and information is not knowingly collected from anyone under the age of eighteen.

11Links to other sites

Some pages may link to carrier websites or official government resources. Those sites are run by other organisations and follow their own privacy practices, which are worth reading before information is entered there.

12Changes to this policy

This policy may be updated as services or legal requirements change. The revision date shown at the top of the page reflects the most recent version, and continued use of the site after an update means the revised policy applies.

13Questions about this policy

Questions about how information is handled can be sent through the contact page. The phone number, email address and mailing address listed in the footer of every page also reach the same place.